EVALUATION OF BUSINESS SATISFACTION WITH ELECTRONIC TAX DECLARATION SERVICES: A CASE STUDY OF ENTERPRISES IN HA NOI CITY, VIETNAM
Nowadays, regional economic integration and interconnection towards globalization is an inevitable trend. Consequently, the international integration of taxation is also enhanced to stimulate investments and trade liberalization in the region and around the world. Along with the rapid advancement of information technology and the Internet, government administrative tasks, particularly tax management, have undergone remarkable reforms with significant breakthroughs. The tax industry has increasingly broadened its support for taxpayers across all tax services. Amidst these reforms, electronic tax declaration is one of the most innovative and noteworthy initiatives. This paper aims to (1) identify the factors influencing business satisfaction with the electronic tax declaration services of tax departments, and (2) measure the impact of each factor on business satisfaction with electronic tax declaration services of tax departments.
Keywords: Satisfaction, tax declaration, tax department, tax declaration support, electronic tax declaration.