The Effect of Strategic Management Information System, Organizational Culture, Strategic Planning on Organizational Performance Internet Service Provider Mediated by Innovation Capability
The purpose of this study is to plan and innovate Internet Service Providers, which are implementing elements of some of the tasks and functions of information management at the forefront of the Universal Telecommunication and Informatics Service Obligation Program, prioritizing the provision of fast and high-quality Internet in unserved, non-commercial, remote areas, underdeveloped areas. and secluded. The success of the program is highly dependent on the quality of the Internet Service Provider. The analytical method is carried out through explanatory research, with the PLS/SEM application. The concepts and problems studied look at the causal relationship, then explain the variables that cause the problems studied. The research sample is 212 decision-makers in Internet Service Provider companies. The results of this study strategic management information system, organizational culture, strategic planning have a positive effect on organizational performance. Strategic management information system, organizational culture, strategic planning has a positive effect on innovation capability. Likewise for the strategic management information system, organizational culture, strategic planning has a positive effect on organizational performance which is mediated by the innovation capability of Internet Service Provider companies. Theoretical implications with the existence of a strategic management information system, organizational culture, strategic planning through increasing its dimensions will be able to increase the organizational performance of Internet Service Provider companies so that they can increase the trust and loyalty of related parties. The results of this study are strategic management information system, organizational culture, strategic planning strengthen the positive and significant impact on organizational performance mediated by innovation capability. Improving and developing the quality of human resources must first pay attention to policies and strategies. This development will give a good indication of the company’s Internet Service Provider.
Keywords: Strategic Management Information System, Organizational Culture, Strategic Planning, Organizational Performance.
