Dynamics of Human Resources Management Practices on Performance of Selected organisations in Tourism Industries in Mashonaland West Province, Zimbabwe

The study examined the impact of HR practices on organisational performance of selected organisations in the Hospitality Industry in Mashonaland West Province. The study was guided by  the self-efficacy and the experiential learning theories. The process of data collection and analysis was guided by the Positivism research Philosophy and the quantitative research strategy. The researcher utilised a sample of 387 employees that were drawn from the organisations in hospitality industry in Mashonaland using Raosoft sample determination software for an unknown population size. The researcher administered questionnaires to collect data. Data were analysed using descriptive statistics the mean and standard deviation, linear regression analysis and the chi-squared analysis. The study found that the recruitment and selection had a statistically significant effect on organisational performance. Employee training was found to have a statistically significant effect on employee productivity. In overall terms, the study found that HR practices had a statistically significant effect on financial performance of the organisation. The study recommended the strengthening of policy and the involvement of employees in the crafting and operationalisation of HR practices. Similarly, the study recommended the institution of performance based incentives to be studied further in the hospitality sector so as to recognise and reward exceptional employee performances.

Keywords: Human Resources Management Practices, Performance, Hospitality Industries, Mashonaland West Province, Zimbabwe