ASSESSMENT OF THE IMPACT OF AUTOMATED CARGO HANDLING SYSTEMS ON THE EFFICIENT CARGO OPERATIONS
This study assessed the impact of automated cargo handling systems (ACHS) on cargo operations efficiency at Dar es Salaam Port. It specifically examined the systems’ role in reducing cargo congestion, enhancing customer satisfaction, and the challenges encountered in automation implementation. A sample of 60 respondents, including port operators, customs officials, shipping agents, and terminal staff, participated in the study. Using a mixed-methods approach, data were collected through questionnaires, interviews, and documentary reviews. Descriptive statistics, regression analysis, and reliability tests were employed to analyze the data. The findings indicate that the Automated Cargo Handling System significantly improved cargo operations. Over 90% of respondents reported that automated cranes, terminal management systems, and Radio Frequency Identification (RFID) tracking reduced cargo handling times, minimized container delays, and enhanced logistical coordination. Regression results showed that cargo congestion reduction and customer satisfaction are significant predictors of effective automation, explaining 64.2% of the variation in ACHS performance. Automation also improved gate throughput, payment processing, and stakeholder communication, aligning the port with global standards for efficient operations. Despite these operational gains, 98.33% of respondents identified major implementation challenges, including inadequate regulatory frameworks, technical failures, limited staff training, system integration gaps, and infrastructure constraints. Interview findings reinforced these challenges and recommended policy reforms, targeted training, and infrastructural investment to ensure sustainable automation. Overall, the study concludes that ACHS has significantly enhanced cargo efficiency and customer satisfaction at Dar es Salaam Port, but strategic interventions are required to overcome institutional and technical barriers for long-term operational success.
Keywords: Automated System, Automated Cargo Handling Systems, Efficient Cargo Operations, Customer Satisfaction
