IMPACT OF TELEMEDICINE ON HEALTHCARE DELIVERY AND SERVICE QUALITY FOR PATIENTS: EXPLORING THE PATIENT VIEW IN QATAR.
Telemedicine, a rapidly evolving technology, holds the potential to revolutionise healthcare delivery and service quality. This study aims to investigate the impact of telemedicine on healthcare delivery and service quality from the patient’s perspective in Qatar.
In order to obtain data, a quantitative methodology approach was utilised. A survey was conducted on 169 individuals who had used telemedicine services in Qatar.
According to the research, telemedicine has proven to benefit healthcare provision and service excellence for patients residing in Qatar. Most patients have conveyed great satisfaction with the telemedicine services, with convenience being the primary benefit. Furthermore, the patients have stated that they have experienced better access to medical care and have shown more involvement in their healthcare journey.
Some patients have raised concerns about the quality of telemedicine services, citing issues with privacy and a desire for greater appointment availability. Additionally, patients have expressed the need for clear guidelines and instructions to navigate telemedicine services better.
This study emphasises telemedicine’s potential benefits and challenges in enhancing healthcare delivery and service quality for patients in Qatar. The findings offer valuable insights for policymakers and healthcare providers, enabling them to strengthen telemedicine services and address patient concerns, ultimately ensuring the successful implementation and widespread adoption of telemedicine in the healthcare sector.