THE EFFECT OF STRATEGIC PLANNING AND INFORMATION COMMUNICATION TECHNOLOGY SYSTEM ON ORGANIZATIONAL PERFORMANCE MEDIATED BY STRATEGIC CHANGE MANAGEMENT AT THE TAX SERVICE OFFICE
This study aims to increase the amount of state tax revenue, carried out with various efforts, both extensification, and intensification of tax revenues. Extensification is an effort to increase tax revenue by increasing the number of active taxpayers. Meanwhile, intensification is pursued by increasing taxpayer compliance, improving service quality for taxpayers, supervising tax administration, auditing, investigating, billing, and various law enforcement.
The method of analysis is done through explanatory research, with the application of PLS/SEM. Concepts and problems under study look at causality, then explain the variables causing the problem under study. The research sample was 126 Staff and Officials of the Directorate General of Taxes and the Tax Service Office for the Special Capital Region of Jakarta
The results of this study have a positive effect on strategic planning organizational performance. Information communication technology system has a positive effect on organizational performance. Strategic change management has a positive effect on organizational performance. Illustrates that strategic planning, information communication technology system, and strategic change management at the Directorate General of Taxes and the Tax Service Office for the Special Capital Region of Jakarta can have an influence on the performance of the Tax Service Office.
Theoretical implications of strategic change management through increasing its dimensions will be able to improve the organizational performance of the Tax Service Office so that it can increase the trust and loyalty of related parties. The managerial implication that needs to be implemented is that the change strategy is one of the variables that need to be considered, especially in the dimensions of education and training. Improvement and development of the quality of human resources must first, pay attention to changes and strategies. The development will give a good indication of the organizational performance of the Tax Office.
Keywords: Strategic Planning, Information Communication Technology System, Strategic Change Management, Organizational Performance