UTILIZATION OF ELECTRONIC DOCUMENT MANAGEMENT SYSTEMS (EDMS) BY ADMINISTRATORS IN TERTIARY INSTITUTIONS IN BAYELSA STATE, NIGERIA
This study investigates the utilization of Electronic Document Management Systems (EDMS) by administrators in tertiary institutions in Bayelsa State, Nigeria. The research explores the extent of EDMS usage, the perceived benefits, and the challenges encountered by administrators in adopting and utilizing these systems. A quantitative research design was employed, with data collected through structured questionnaires administered to 150 administrators across various public and private tertiary institutions in Bayelsa State. The findings reveal that while EDMS is moderately used for document storage, retrieval, and sharing, administrators perceive significant benefits in terms of speed, productivity, and reduced paper usage. However, challenges such as inadequate training, technical issues, lack of institutional support, resistance to change, and insufficient infrastructure impede the full adoption of EDMS. The study recommends comprehensive training programs, improved technical support, stronger institutional commitment, and infrastructure upgrades to enhance the utilization of EDMS. This research contributes to the understanding of EDMS adoption in Nigerian tertiary institutions and provides practical recommendations for enhancing administrative efficiency through digital systems.
Keywords: Electronic Document Management Systems (EDMS), Tertiary Institutions, Administrators, Institutional Support, Training, Digital Transformation, Administrative Efficiency.
