The Effect of Firm Resilience on Organisational Operational Efficiency of Selected FMCG Companies in Lagos State, Nigeria
This study investigates the effect of firm resilience on organisational operational efficiency within selected Fast-Moving Consumer Goods (FMCG) companies in Lagos State, Nigeria. In the face of growing market volatility and frequent operational disruptions, resilience has emerged as a critical capability for sustaining efficiency. Grounded in the Resource-Based View (RBV) theory, the study examines how key dimensions of firm resilience specifically market responsiveness and innovation capabilities contribute to enhancing operational efficiency. A quantitative research design was adopted, and data were collected from 379 top-level managers using structured questionnaires. Descriptive statistics and multiple regression analysis were employed for data interpretation. The findings reveal that employees perceive their organisations as operating at a moderately high level of efficiency, particularly in areas such as resource optimisation, workflow streamlining, and timely service delivery. Importantly, market responsiveness and innovation capabilities were found to significantly influence operational efficiency, while other dimensions, such as financial resilience and risk management, were not statistically significant. These results align with RBV by identifying innovation and adaptability as strategic internal resources. However, the model accounts for only 23.6% of the variation in operational efficiency, indicating the influence of additional variables not captured in this study. The findings suggest that building strategic capabilities in innovation and market adaptability is key to sustained efficiency.
Keywords: Firm Resilience, Operational Efficiency, Market Responsiveness, Innovation Capabilities, FMCG Industry, Resource-Based View, Nigeria.
