THE ROLE OF EMPLOYEE INVOLVEMENT IN ENHANCING SERVICE DELIVERY, PRODUCTIVITY, AND MARKET SHARE IN OIL AND GAS COMPANIES IN RIVERS STATE, NIGERIA”
Employee involvement is a critical factor in enhancing organizational performance, particularly in industries that rely on efficiency and innovation, such as the oil and gas sector. This study examines the role of employee involvement in enhancing service delivery, productivity, and market share in oil and gas companies in Rivers State, Nigeria. A cross-sectional research design with a survey method was employed, involving 44 oil and gas companies and a total of 308 respondents, including senior and middle management staff. The study utilized a structured questionnaire titled Change Management Strategies and Organizational Performance Index (CMSOPI), which was validated by experts and tested for reliability using Cronbach’s alpha. Data analysis was conducted using mean, standard deviation, and Pearson Product Moment Correlation Coefficient (r). The findings revealed a statistically significant positive correlation between employee involvement and service delivery, productivity, and market share, with a perfect positive correlation of 1.000 at the 0.01 significance level for each variable. These results underscore the importance of employee participation in decision-making, operational processes, and organizational development as a means to drive competitiveness and sustainable growth in the oil and gas sector. The study recommends that oil and gas firms in Rivers State adopt strategic employee involvement initiatives to enhance overall organizational performance.
Keywords: Employee Involvement, Service Delivery, Productivity, Market Share, Oil and Gas Companies, Rivers State, Organizational Performance, Workforce Engagement
