The Influence of Servant Leadership and Job Satisfaction toward Employee Performance: The Role of Organizational Citizenship Behavior
This study aimed to analyze the effect of servant leadership and job satisfaction on improving organizational citizenship behavior and employee performance. This study involved 131 permanent employees of PKU Muhammadiyah Hospital Yogyakarta, Indonesia. A structural equation model based on SEM software was employed for data analysis. This study’s results revealed that servant leadership could improve organizational citizenship behavior and enhance employee performance. In addition, organizational citizenship behavior could boost employee performance. Another finding exposed that job satisfaction influenced employee performance.
Besides, servant leadership had a significant effect on employee performance. Further results uncovered that employee job satisfaction did not affect organizational citizenship behavior.
Additionally, organizational citizenship behavior could not mediate the relationship between job satisfaction and employee performance. The results of this study have two implications for practical and future research. First, empirical evidence on the influence of servant leadership empirically can help improve work performance so the results of this study add to the fact that servant leadership influences employee performance. Second, empirical evidence that job satisfaction will increase employee performance so organizations must pay attention to factors that can increase job satisfaction.
Keywords: Servant leadership, job satisfaction, organizational citizenship behavior, employee performance
