WORK-LIFE BALANCE AND ITS EFFECT ON EMPLOYEES’ PERFORMANCE: A SURVEY OF BANK EMPLOYEES IN BAYELSA STATE
This paper considered work-life balance and its effect on employees’ performance in three banks in Bayelsa State. The objectives of the paper were to ascertain the extent to which flexible working conditions can reduce employees’ stress at the banks, examine the impact of leave entitlement on employees’ service delivery at the banks, and assess the impact of family welfare packages on employees’ response to customers’ services at the banks. This paper adopted the descriptive research designs; the population of the study is made up of 194 staff in the bank in Bayelsa State. The sample size was 131 staff. The study adopted a chi-square method for analyzing the generated data from the study. It showed that flexible working conditions help to reduce mental stress for the employees, leave entitlement has a great impact on employees’ service delivery in the banks, and welfare packages are great incentives for the employees’ response to customers’ services. In conclusion, the researchers’ attention was drawn to the fact that work-life balance has great connection with employees’ service delivery. Where there is flexible work schedule, proper incentives, and leave entitlements, workers will perform better. The study recommends among others that management should initiate strategies to reduce employees’ dissatisfaction and likely burnout, flexible working hours or schedules are created, and proper welfare programs be put in place for the workers.
Keywords: Employee; Performance; Productivity; Work-Life balance.