The Role of E-Governance in Service Delivery in Nigeria
E-governance has become a critical mechanism for enhancing efficiency, transparency, accountability, and effectiveness in public sector service delivery worldwide. In Nigeria, the integration of Information and Communication Technologies (ICTs) into government operations is intended to address longstanding challenges such as bureaucratic inefficiencies, corruption, poor record management, and limited access to public services. This study examined the role of e-governance in improving service delivery in Nigeria by assessing its influence on the accessibility, efficiency, responsiveness, and transparency of government services. It further explored the key challenges impeding its effective implementation, including inadequate ICT infrastructure, unstable electricity supply, cybersecurity threats, insufficient funding, low levels of digital literacy, and institutional resistance to change. Drawing on relevant literature and theoretical perspectives, the study revealed that although e-governance initiatives have contributed to notable improvements in areas such as tax administration, identity management, public procurement, and business registration, their overall effectiveness remains constrained by institutional, technological, and socio-economic limitations. The study concluded that achieving sustainable improvements in public service delivery requires stronger policy implementation, increased investment in digital infrastructure, continuous capacity building for public officials, robust cybersecurity frameworks, and enhanced citizen participation. It therefore recommended a collaborative approach involving government, the private sector, civil society, and development partners to strengthen Nigeria’s digital governance framework and foster efficient, transparent, inclusive, and citizen-centred public service delivery.
Keywords: E-governance, Service Delivery, Information and Communication Technology (ICT), Administration, Digital Governance, Nigeria.
