ICT Utilization and Employee Productivity of Selected Information Technology Firms in Lagos State, Nigeria
Employee productivity in Information Technology (IT) firms has emerged as a critical determinant of organizational competitiveness in Nigeria’s rapidly expanding digital economy. Despite the significant growth of IT firms in Lagos State, many continue to experience suboptimal productivity levels reflected in operational inefficiencies and inconsistent employee output. Evidence from the literature suggests that ICT utilization (communication, internal integration, customer integration, and interorganizational integration) and organizational culture (involvement, consistency, adaptability, and mission) can jointly enhance employee productivity. However, limited empirical studies have examined these relationships within Nigeria’s IT sector. Therefore, this study examined the influence of ICT utilization and organizational culture on employee productivity of selected IT firms in Lagos State, Nigeria. This research employed a cross-sectional survey design to investigate employees across five prominent IT companies in Lagos State, Nigeria namely Andela, Paystack, Interswitch, Flutterwave, and Autochek representing a target population of 3,800 employees. A multi-stage sampling technique was employed, and a sample of 400 respondents was drawn using the Taro Yamane formula. Data was collected through a validated structured questionnaire administered online via Google Forms. Cronbach’s alpha reliability coefficients for the constructs were 0.969, 0.967, and 0.948 for ICT Utilization, Organizational Culture, and Employee Productivity respectively, all exceeding the 0.70 threshold. A total of 340 valid responses were analysed (response rate: 85.0%). Data were analysed using descriptive and inferential (multiple linear regression) statistics at 5% significance level. The findings revealed that ICT utilization had significant influence on employee productivity (Adj.R2 = 0.369, F(4, 335) = 50.572, p < 0.05) of selected IT firms in Lagos State, Nigeria. The study concluded that ICT utilization and organizational culture are significant determinants of employee productivity in IT firms in Lagos State, Nigeria. It is recommended that IT firms invest in advanced digital communication and interorganizational ICT tools, while fostering adaptive and involvement-driven organizational cultures to maximize employee productivity. Firms should implement regular digital competency trainings and culture-building initiatives aligned with organizational goals.
Keywords: Communication, Employee Productivity, Internal integration, Integration with customers, ICT Utilization
