Employee Ownership Mentality and Operational Effectiveness in Commercial Banks in Yenagoa, Bayelsa State.
This study examined the relationship between employee ownership mentality and operational effectiveness in commercial banks in Yenagoa, Bayelsa State. Specifically, the study investigated the extent to which sense of responsibility, psychological attachment, and stewardship orientation relate to operational effectiveness. A cross-sectional survey research design was adopted, and data were collected from 51 employees across selected commercial banks using structured questionnaires. Data were analyzed using Spearman Rank Correlation Coefficient and the findings revealed that all dimensions of employee ownership mentality adopted (sense of responsibility, psychological attachment and stewardship orientation), have a significant positive relationship with operational effectiveness. The study concludes that employee ownership mentality is an important psychological driver of operational effectiveness in the banking sector. It recommends that bank management should foster accountability, belongingness, and stewardship values to enhance service reliability, compliance, and overall operational performance.
Keywords; Employee ownership mentality; Operational effectiveness; Psychological attachment; Sense of responsibility; Stewardship orientation.
