Analysis of the Influence of Trust and Satisfaction on the Intention to Reuse QRIS in Non-Cash Transactions
This study examines the influence of perceived usefulness, perceived ease of use, and perceived security on trust and satisfaction, and their subsequent impact on the intention to reuse QRIS (Quick Response Code Indonesian Standard) in non-cash payment transactions. Grounded in the Technology Acceptance Model (TAM), the research employs a quantitative approach using Structural Equation Modeling (SEM) to analyze data collected from 225 QRIS users in the Greater Jakarta. The results demonstrate that all hypothesized relationships are significant. Perceived usefulness, ease of use, and security positively affect both trust and satisfaction. In turn, trust and satisfaction significantly influence users’ intention to reuse QRIS. These findings highlight the critical role of user perceptions and experiences in sustaining digital payment adoption and offer practical insights for improving QRIS services in Indonesia.
Keywords: Intention to Reuse, Perceived Ease of Use, Perceived Security, Satisfaction, Trust
